My Delivery







How much does delivery cost and how long does it take?


See "delivery methods" sheet



Do you ship internationally ?


Loccitane.ro only delivers to Romania.

To find out if L'OCCITANE en Provence has a shop near you and/or an online shop, we invite you visit our international website.



Can I track my order ?


Click "My Account"
1. Identify yourself
2. Click "Order History" on the left hand side
3. Check the "Order status": OPEN, PICKING, SHIPPED or CLOSED.

If the status is "CLOSED", click the package number of your order to track its delivery.

For any additional information, please contact Customer Service by phone on 0720 022 767 - Monday to Friday, 9am to 6pm.



How to ship to a different address?


Your order can be delivered to a different address from the billing address.

Go to BILLING & DELIVERY step.
At Delivery Address, click “Enter a new address”, type the address than click “Confirm”



Can I send an order to more than one delivery address?


If you'd like to have items sent to separate Romanian addresses, please complete a separate order for each address.

A separate delivery charge will be made for each address if applicable.